Store Manager - Parramatta/Epping/Hurstville

**Be the ultimate custodian of the Contour Campus experience ⭐️**

We are looking for **superstar full-time Campus Managers to lead each of our upcoming campuses in Parramatta , Epping , and Hurstville, NSW. At Contour, our Campus Leaders hold full ownership of their assigned campus , ensuring it operates with uncompromising excellence** across every dimension of the student, parent, and tutor experience.

You will **lead and develop the campus experience team , safeguard operational discipline , and drive continuous improvement so that the campus is a model of “The Contour Standard.” This role is not only about managing day-to-day operations - it is about creating a living, breathing environment where students thrive , parents trust , and tutors excel**.

**Who We Are**

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• **Contour Education:** Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• **Contour Medprep:** Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• **Contour TestPrep:** Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

**What You Will Do**

**Leadership**

• **Campus Ownership** \- Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• **Team Leadership & Development** \- Lead, coach, and develop the Service Team into high-performing operators.
• **Campus Representation** \- Champion the campus within Contour, escalating issues and upholding brand standards.
• **Crisis & Issue Management** \- Lead confidently through disruption, resolving issues quickly while protecting the student experience.

**Operations**

• **Operational Excellence** \- Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• **Tutor Enablement** \- Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

**Experience**

• **Experience Stewardship** \- Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• **Walk-In & Student Support Oversight** \- Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• **Trial Experience & Conversion** \- Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.

**Improvement**

• **Workflow & Process Improvement** \- Identify gaps and embed solutions that lift campus efficiency and student experience.
• **Standards & Quality Assurance** \- Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

**What You Will Bring**

• **Relevant Experience** – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• **Team Leadership** – Guides, supports, and develops service team.
• **On-Campus Commitment** – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• **Communication** – Clear, empathetic, and professional with students, families & team members.
• **Operational Discipline** – Keeps systems, processes, and standards on track.
• **Problem Solving** – Handles issues calmly and decisively.
• **Continuous Improvement** – Always finding ways to work smarter and deliver better.
• **Energy & Presence** – Brings positivity and sets the tone on campus.
• **Accountability** – Owns outcomes and drives campus excellence.
• **Long-Term Mindset** – Willing to grow with the team and brand.
• **Student & Customer Focus** – Genuinely motivated to create positive experiences for students, parents, and staff.

**Why You Will Love It**

• The opportunity to own your campus and deliver the Contour standards of excellence.
• Autonomy and trust, your ideas and improvements will be heard and implemented.
• Close collaboration with senior leaders in a non-corporate, high-impact environment.
• Deeply meaningful work, supporting students and families through important moments.
• Opportunity for career development to progress as the organisation grows.
• Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.

**Application Process**

1. Submit your application.

2. Shortlisted candidates will complete a video interview and behavioural assessment.

3. Attend a in person interview.

If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.