Retail Store Manager

**About Cozey**

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

Following the success of our flagship Toronto and Vancouver stores and several pop-ups, we're transforming our New York pop-up into a permanent flagship location, and we're looking for an exceptional Store Manager to lead it with ownership, operational rigor, and a customer-first mindset.

**The mission of the Retail Store Manager at Cozey**

As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Retail Strategy & Operations that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives.

**What you'll be doing**

• Lead day-to-day store operations, including scheduling, team coordination, floor set updates, and maintaining a high standard of store presentation.
• Ensure strong operational discipline, including accurate inventory management, coordination of shipments and transfers, vendor oversight, and budget awareness.
• Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations.
• Track, analyze, and report sales and performance metrics, turning insights into concrete actions that improve conversion, average transaction value, and overall results.
• Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team.
• Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned with Cozey’s brand promise.
• Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths.

**We'd love to hear from you if you have**

• 3–5+ years in a retail store leadership role with strong operational, team building, and customer service experience.
• A builder and doer—you love making systems better, solving problems, and rolling up your sleeves to get it done.
• Obsessed with organization, structure, and keeping operations humming.
• Comfortable with data and dashboards—you use numbers to coach, plan, and improve.
• A natural communicator and motivator, equally skilled at training, listening, and energizing a team.
• Passionate about interior design, retail innovation, and hospitality.

**We care about you**

• Competitive salary dependent upon experience and a comprehensive benefit package.
• Bonus program.
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity for career growth and development within a fast-growing start-up.

__Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.__