German Sales Team Leader/ Supervisor - Valencia - ES4

• As a Supervisor on our team, you will:
• \- Monitor and report team performance

\- Give agents feedback on their individual and motivate team members

\- Keep track of each agent’s training

\- Participate in the recruitment process close to HR Department

\- Organize and optimize shifts

\- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

\- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

\- Guide on selling techniques for complex outbound driven sales

\- Maintain knowledge and expertise associated with applications specific to individual customers

Requirements

\-- Are bilingual or proficient in German plus advanced level of English

\- Are talented to grasp a situation with many stakeholders and team members

\- Have excellent communication skills

\- Have previous experience

\- Can implement and manage change

\- Have a high customer care orientation

\- Poses project management skills

\- Are able to develop personal and profesional skills

\- Have IT knowledge and skills

\- Have business knowledge and are commercial drive

\- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

\- Have fun facing challenges and overcoming unbeatable obstacles

Benefits

-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

\--Friends hunting (referral) bonus

-Great office location in Barcelona

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad through the International Mobility Program