Business Development Manager

About Customs Support Group

_Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency._

Purpose of the Position / Responsibilities

_The Business Development Manager is responsible for driving the growth of Customs Support Group’s customs services portfolio in domestic and international markets. The role focuses on acquiring new customers, developing long-term business relationships, and identifying opportunities to expand customs-related services across various industries._

_In addition, the position involves collaborating closely with operational and customs teams, understanding customer needs, delivering tailored solutions, and representing the company in negotiations, industry events, and business meetings to support sustainable commercial growth._

_Areas of Responsibility_

_Business Development & Sales_

• _Actively acquiring new customers interested in customs services, including import/export clearance, transit services, and customs consultancy_
• _Identifying customer needs and proposing tailored customs and trade compliance solutions_
• _Preparing and presenting commercial offers, proposals, and business presentations_
• _Conducting negotiations and managing the sales process from prospecting through contract signing_
• _Achieving assigned sales targets and supporting the company's growth objectives_
• _Maintaining accurate sales records and reporting business development results_

_Customer Management_

• _Building and maintaining long-term relationships with existing customers and business partners_
• _Acting as a trusted advisor on customs services and international trade-related matters_
• _Ensuring a professional, customer-focused approach in all customer interactions_

_Stakeholder Management_

• _Collaborating closely with customs and operational teams to ensure seamless service delivery_
• _Coordinating internally to develop customized solutions that address customer requirements_
• _Building relationships with key stakeholders and decision-makers within customer organization_

_Market Development & Representation_

• _Monitoring market trends, customer needs, and competitor activities to identify growth opportunities_
• _Supporting strategic business development initiatives and market expansion activities_
• _Representing the company at trade fairs, conferences, industry meetings, and networking events_

_Requirements:_

• _Minimum 3 years of experience in selling logistics, freight forwarding, customs, or related services_
• _Good understanding of customs procedures, customs regulations, and international trade processes_
• _Proven experience working with B2B customers and managing commercial relationships_
• _Strong interpersonal, communication, and negotiation skills_
• _Self-motivated, results-oriented, and capable of working independently_
• _English language proficiency at minimum B2 level; additional languages are an advantage_
• _Valid Category B driving license and willingness to travel for business purposes_