Customer Service Representative (German)

David Kennedy Recruitment is working with a global customer experience company supporting a well-known electronics brand that is seeking to onboard a German-speaking Advisor to join their team in Athens. The role is customer support across voice, chat and email, helping customers with product usage, troubleshooting and other product-related concerns.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Support customers with product usage, troubleshooting and other product-related concerns
• Handle customer contacts across voice, chat and email
• Document each interaction accurately
• Follow established procedures
• Escalate complex or unresolved issues to the appropriate team when necessary

REQUIREMENTS:

• German at C1/C2 level and English at C1 level
• High school diploma
• Customer service and technical support skills, including complaint handling, troubleshooting, problem solving and strong communication
• EU citizenship
• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)

BENEFITS:

• Easter and Summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year, plus Greek public holidays
• Access to a learning platform
• Assistance with issuing hiring documents
• Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
• International working environment
• And many more!!