Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a global customer experience company supporting a leading online travel and accommodation marketplace that is seeking to onboard two Spanish-speaking Advisors to join their team in Portugal. The role is first-point-of-contact customer support for a global community of users, resolving issues across voice, chat and email.

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and escalate issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• And many more!!