Office Manager

**Office Manager

** Coffman YMCA

Springboro, Ohio

**Full-Time/Non-Exempt

$14.00-$16.80/hour**

Position Summary:

Responsible for carrying out business office and record keeping procedures for the branch. This position will also include Membership Coordinator responsibilities for the Coffman YMCA.

At the YMCA,We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

Office Manager Essential Functions:

· Processes daily, weekly and monthly reports such as cash distribution, petty cash, expense summary accounts, accounts receivable, end-of-shift reports, Annual Campaign, and other applicable reports.

· Makes daily bank deposits and distributions.

· Maintains files for correspondence, documents, purchase orders, requisitions, and equipment, inventories and vendors.

· Orders office supplies.

· Records all purchase orders and invoices.

· Processes employee new hires, changes, terminations and maintains personnel files.

· Runs payroll reports and enters branch payroll on a bi-weekly basis.

· Organizes systems and procedures for the branch.

· Communicates office policy, procedures, and changes to all staff.

· Assists member service at the front desk during peak hours or when substitution of staff is necessary.

· Assists in the supervision and scheduling of front desk staff.

· Provides excellent member service and trains others in these services.

· Proactively solves problems

· Flexible work schedule may be required for occasional weekend or evening shift if needed.

· Carries out other duties as assigned by the Director or Management Staff.

Membership Coordinator Essential Functions:

· Oversees Member Service Desk staff through scheduling, training and coaching.

· Oversees Member Service Desk Operations through:

· Organizing the Member Service Desk processes and systems.

· Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.

· Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.

· Remaining knowledgeable of member information and programs.

· Ensuring excellent phone service.

· Provides excellent member service and trains others in these services.

· Serves as scheduled staff coverage at the Member Services Desk.

· Conducts tours of the facility for prospective members and guests.

· Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.

· Builds relationships with members.

· Performs routine copying and filing.

· Is familiar with member information as outlined in the new member handbook.

· Proactively solves problems.

· Follows appropriate safety guidelines.

· Communicates to direct supervisor any concerns or incidents that may need follow-up.

· Communicates any suggestions to improve member services.

Qualifications :

· High school diploma or GED required.

· A 2-year degree or applicable experience is preferred.

· Two years or more of related administrative experience required.

· Computer skills are required as well as a general knowledge of accounting/bookkeeping, data entry, and word processing systems.