Business Support Assistant

The Duke of Edinburgh’s Award (DofE) is looking for a highly organised and customer-focused Operations Support Administrator to join our England Operations team.

This is an exciting opportunity for someone who enjoys administration, problem-solving, and working with a wide range of stakeholders. You'll play a key role in supporting Licensed Organisations across England, helping to ensure the smooth delivery of the DofE programme and providing high-quality support to volunteers, partners, and colleagues.

As an Operations Support Administrator, you will provide efficient administrative and customer support across a range of operational activities. You will be responsible for maintaining accurate records, responding to enquiries, supporting reporting activities, and ensuring key processes are delivered to a consistently high standard.

You will work closely with colleagues across the organisation, helping to improve processes, identify trends, and support stakeholders in delivering life-changing opportunities for young people.

• Provide high-quality administrative support across the team's activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

Licensed Organisation Support

• Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations.
• Manage Gold Award verification processes and respond to related enquiries.
• Support the administration of Gold Award Celebration events, including guest invitations.
• Provide advice and support regarding licensing, Gold Award approvals, and celebration events.
• Create adult and demonstration accounts within eDofE in line with safeguarding requirements.
• Manage complaints and incidents, escalating where appropriate

N.B. this postion is a 12 month maternity cover contract.

We're looking for someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering excellent service.

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Confidence working with a wide range of stakeholders.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

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If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

**The deadline for applying for this role is: Tuesday 13th October - Midnight.

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I**nterviews will take place on: WC 26th October to be held via Teams

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If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email [recruitment@dofe.org](mailto:recruitment@dofe.org)

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.

**_The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

_****The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.