Loan Collection Officer

Job Title: Loan Collection Officer

Location: Lagos

Employment Type: Full-time

Job Summary:

Earnipay Ltd. is seeking a diligent and proactive Loan Collection Officer to oversee and manage loan repayments from our existing credit clients. The successful candidate will be responsible for ensuring timely follow-ups and reminders before loan maturity, maintaining regular communication with clients, and updating payment records. The Loan Collection Officer will also play a key role in negotiating repayment plans, coordinating with recovery agents, and proposing restructuring or settlement plans to management when necessary.

Key Responsibilities:

• Monitor and oversee the existing credit client list to ensure timely loan repayments.
• Send reminders and follow-ups to clients before loan due/maturity dates.
• Maintain constant communication with credit clients and provide feedback to the sales team and risk analyst.
• Ensure that repayment plans are followed and negotiate loan workout plans with clients when necessary.
• Update payment records and track clients who meet their monthly obligations.
• Propose loan restructuring plans or full and final settlement agreements for management approval.
• Serve as the primary contact for recovery agents and security agencies in cases of defaulting clients.
• Ensure below 5% NPL
• Investigate and resolve client concerns related to loan repayment issues.
• Ensure compliance with company policies, industry regulations, and legal frameworks for loan collection.

Qualifications & Requirements:

• Bachelor's degree - Legal background preferred.
• Minimum of 2years of experience in loan collections, credit management, or a related role.
• Strong understanding of loan collection strategies, debt recovery processes, and regulatory requirements.
• Excellent communication and negotiation skills.
• Ability to handle difficult conversations professionally and empathetically.
• Strong analytical and problem-solving skills.
• High level of integrity and ability to handle confidential information.
• Prior experience working with recovery agents and security agencies is an added advantage.

Key Competencies:

• Attention to detail and accuracy in record-keeping.
• Strong interpersonal and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Persistence and resilience in handling difficult cases.