Customer Service OfficerSea Freight
Fuku · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Checked against workable — still accepting applications.
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Type
- Full-time
- Posted
- 2026-01-21
- Applies via
- workable
About the company:
Our client is a leading supply chain company.
Job responsibilities:
\- Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
\- Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
\- Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
\- Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
\- Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
\- Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
\- Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.
\- Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.
\- Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.
Job requirements:
\- Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
\- Proven experience in customer service, preferably within the sea freight or logistics industry.
\- Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.
Stop retyping the same form
Upload a CV once. Otto fills in this application and the next forty.
Try Free Now →