Strategic Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.

**ABOUT THE GO-TO-MARKET TEAM**

• The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
• The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
• We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

**ABOUT THE JOB**

The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.

**WHAT YOU'LL DO**

• **Enterprise Account Management:** Own and manage a portfolio of strategic Enterprise customers.
• **Strategic onboarding and implementation:** Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
• **Executive stakeholder management:** Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
• **Strategic account planning and QBRs:** Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
• **Expansion and renewal ownership:** Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
• **Cross-functional leadership:** Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
• **Customer insights and advocacy:** Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.
• **Travel:** Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events.

**QUALIFICATIONS**

• Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
• 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
• Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
• Demonstrated success driving customer retention, expansion, and executive-level relationships.
• Strong experience with account planning, executive presentations, and business reviews.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to influence cross-functional teams and operate in fast-paced environments.
• B2B SaaS experience required.
• Transportation/logistics or commercial auto insurance experience preferred.

BENEFITS

**Healthcare**

• Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
• Employer contribution towards premiums of optional higher-end plans

**Time Off**

• Unlimited PTO
• Sick leave
• Company holidays (GenLogs observes all federal US Government holidays)
• Flexible leave for caregiving and medical needs

**Family Support**

• Paid parental leave

**Professional Development**

• Budget availability for approved professional development courses, certifications, and training

**Travel Support**

• 100% travel reimbursement for all approved company travel and spending

**Retirement Savings**

• 401(k) plan