Customer Service Representative – Financial Services

Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer questions about products via phone while providing website navigation support and assisting with the application process

• Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request

• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

• Participate in projects or process improvements to drive operational excellence

Requirements

• 1 year of customer service experience

• High school diploma or equivalent

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Base wage of $19 per hour plus performance bonus opportunities

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.