Head of IT

Join Grok Global Services as Head of IT

_Lead. Build. Scale with Grok._

_About Grok_

Grok Global Services is a leading global organisation dedicated to the international education sector. Headquartered in the U.S. with offices across 8 regions, Grok partners with over 80 top-ranked institutions, including members of the Russell Group, Australia’s Go8, and the U.S. Top 150, delivering two core services: dedicated in-market staffing through our Program Office model, and digital marketing services to grow their online presence and digital activities in key education markets.

With a team of 300+ professionals operating globally, our growth is fast-paced, our work is meaningful, and our culture is collaborative and mission-driven.

_The Opportunity – Head of IT_

We are seeking an experienced and commercially minded Head of IT to lead the strategy, development and operational delivery of Grok’s global technology environment.

Based in Malaysia, this is a broad and influential leadership role spanning IT infrastructure, cybersecurity, enterprise systems, digital platforms, technology governance, business continuity and vendor management.

As Grok continues to grow, you will play a critical role in ensuring our technology ecosystem is secure, resilient, scalable and fit for the future. You’ll set the strategic direction and drive its execution and implementation - strengthening governance, enhancing systems and security, leading key technology initiatives that can scale with the organisation.

_This is an opportunity to shape and build Grok’s technology environment, combining strategic leadership, commercial judgement and hands-on delivery to make a meaningful and lasting organisation-wide impact._

_What You’ll Do_

Shape IT Strategy & Governance

• Develop and deliver Grok’s multi-year IT and cybersecurity roadmap, aligned with business priorities and future growth.
• Establish effective technology governance, policies, standards and operating frameworks.
• Advise leadership on technology investment, platform consolidation and build-versus-buy decisions.
• Provide clear visibility of technology risks, performance, security posture and emerging priorities.

Lead Technology, Systems & Digital Platforms

• Lead Grok’s IT infrastructure, SaaS environment, enterprise systems and digital platforms across our international operations.
• Shape an enterprise technology architecture that is secure, integrated, scalable and aligned with business needs.
• Oversee system administration, devices and technology lifecycle management.
• Partner with business leaders to identify and implement digital solutions, automation and emerging technologies that improve efficiency, employee experience and business outcomes.

Strengthen Cybersecurity & Resilience

• Lead Grok’s cybersecurity strategy, controls, monitoring and incident response.
• Strengthen security across systems, devices, networks, data and third-party services.
• Own the technology components of disaster recovery, backup and business continuity.
• Build cybersecurity awareness across the organisation and proactively respond to emerging threats.

Drive Risk, Compliance & Access Management

• Establish robust identity and access management practices across Grok’s core systems.
• Support data protection, privacy and technology-related regulatory requirements across our operating markets.
• Lead technology and cybersecurity risk assessments and support audits, client due diligence and enterprise security requirements.
• Ensure technology risks are identified, communicated and effectively managed.

Optimise Vendors, Investment & Technology Delivery

• Manage technology vendors, contracts, licences, service levels and key commercial relationships.
• Identify opportunities to consolidate platforms, strengthen service quality and optimise technology investment.
• Support technology budgeting, forecasting and investment prioritisation.
• Drive reliable, responsive and effective IT service delivery across Grok’s operations.

Build Grok’s IT Capability

• Build and lead Grok’s IT capability as the organisation continues to grow.
• Establish effective service standards, escalation processes, documentation and performance measures.
• Remain hands-on while developing increasingly scalable and sustainable IT operating practices.
• Partner with leaders across the organisation and contribute as a member of Grok’s Management Team.

_Who You Are_

You’re an experienced technology leader who can think strategically, operate commercially and execute effectively. You're equally comfortable shaping a technology roadmap, advising senior leaders and personally handling hands-on operational tasks, from provisioning user accounts to day to day troubleshooting.

Ideal candidates will bring:

• 8–12+ years’ progressive IT experience, including 3–5 years in an IT leadership role
• Experience supporting a mid-sized, multi-site or multinational organization
• The ability to operate as both strategist and hands-on operator in a growing organization, with a track record of scaling infrastructure, systems and team structure to match business growth
• Proven experience developing and delivering IT strategies, technology roadmaps and governance frameworks
• Strong hands-on cybersecurity experience across controls, incident response, access management and risk
• Strong knowledge of cloud and SaaS platforms, endpoint management, network security and system administration
• Experience managing technology vendors, contracts, licenses, budgets and procurement
• Excellent stakeholder management and communication skills, including the ability to translate technical and cybersecurity risks for non-technical audiences
• Relevant qualifications and certifications such as CISSP, CISM, CompTIA Security+, ITIL or equivalent cloud certifications are highly regarded.
• Experience within international education, professional services or a related sector is an advantage.

_Why Join Grok?_

At Grok, we combine professionalism with warmth. We care deeply about what we do and how we do it. You’ll join a team that celebrates wins, supports each other, and thrives on building meaningful partnerships across borders.

We Offer:

• A dynamic, inclusive and globally connected work environment
• Opportunities for professional development and career growth
• The scope to shape and deliver Grok’s future technology strategy and operating model
• Dedicated Strategy & Detox Weeks to step back from meetings, reflect, plan and recharge
• Meaningful work that contributes to the future of international education

_Ready to make your mark on Grok’s technology environment?_

_Apply now and help build the secure, scalable and high-performing systems that will support Grok’s next stage of global growth._