Content Specialist

Role Overview:

The Content Operations Specialist is responsible for creating, updating, and maintaining

accurate customer content across the Grubtech platform. This includes menus, pricing,

images, and configurations to ensure a seamless ordering experience across all integrated

delivery channels.

Key Responsibilities:

• Create and maintain restaurant menus and content on the Grubtech platform.
• Ensure accuracy of:

o Menu items, descriptions, modifiers, and prices

o Availability, taxes, and configurations

• Manage content updates for:

o New customer onboarding

o Menu changes and promotions

o Seasonal or regional updates

• Validate content across multiple delivery platforms to ensure consistency.
• Work closely with Onboarding, Activations, Technical Support, and Customer Success teams to align content with customer needs.
• Follow defined content quality standards and SLAs.
• Identify and report content issues that may impact order flow or customer experience.
• Maintain internal documentation and content guidelines.
• Support high-volume content updates during launches and peak periods.

Required Skills & Qualifications:

• 1–3 years of experience in content operations, data entry, or platform support.
• Strong attention to detail and accuracy.
• Ability to manage high volumes of content without compromising quality.
• Familiarity with SaaS platforms, CMS tools, or admin dashboards.
• Strong organizational and time-management skills.
• Clear written communication skills.