Scheduling Specialist

Scheduling Specialist - Operations & Logistics Coordination

Health Conservation, Inc. (HCI)

Rockford, Illinois

Position is in: Rockford, Illinois

Health Conservation, Inc. is a national provider of mobile occupational health screening services supporting manufacturing, industrial, transportation, food processing, energy, and distribution facilities across the United States.

Our scheduling team operates in a fast-paced logistics environment responsible for coordinating mobile occupational testing operations involving technicians, mobile testing units, DOT limitations, client production schedules, crew shifts, manufacturing throughput demands, and routing efficiency.

_Position Summary_

HCI is seeking a highly detail-oriented Scheduling Specialist capable of operating in a high-pressure operational environment where precision, urgency, and problem-solving are critical.

This role requires an individual who can analyze operational variables, workforce throughput, production-shift structures, routing limitations, and scheduling conflicts while maintaining exceptional customer communication and organizational control.

The ideal candidate thrives under pressure, can rapidly process changing information, understands time-sensitive logistics, and can balance multiple operational priorities simultaneously. This is not a passive administrative role -- it is an active operations coordination position requiring intensity, accountability, and strong analytical thinking.

This position reports directly to the Quality Control Manager and works closely with Fleet Operations.

_Primary Responsibilities_

• Analyze prior-year testing schedules, manufacturing crew structures, and operational history to determine optimal scheduling strategy
• Coordinate annual occupational health testing visits for industrial and manufacturing clients nationwide
• Evaluate workforce throughput, crew sizes, shift variations, travel logistics, technician capacity, and DOT limitations when scheduling appointments
• Sell and secure operationally efficient service dates while balancing client production demands and HCI logistical requirements
• Continuously monitor and adjust schedules based on changing operational variables including client staffing changes, production interruptions, technician availability, weather delays, and routing conflicts
• Work directly with Mobile Van Technicians and Operations Leadership to maintain schedule accuracy and maximize fleet utilization
• Identify scheduling inefficiencies, operational bottlenecks, and mathematical inconsistencies involving technician capacity, travel time, throughput expectations, and testing volumes
• Maintain high levels of accuracy while operating in a fast-moving, deadline-driven environment
• Communicate professionally with client management teams regarding operational requirements, scheduling changes, and service expectations
• Collaborate with the QC Manager to resolve operational discrepancies and scheduling conflicts

_Qualifications & Skills_

• Maintain a highly professional and confident phone presence while managing high-volume client communication, operational negotiations, scheduling objections, and time-sensitive service coordination
• Strong analytical and mathematical reasoning skills
• Ability to understand operational throughput, workforce variability, shift structures, and time-sensitive logistics
• Ability to remain composed and effective in high-pressure or stressful situations
• Strong multitasking and prioritization abilities
• Exceptional organizational skills and attention to detail
• Ability to identify errors, inconsistencies, and scheduling conflicts quickly
• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience in logistics, manufacturing coordination, dispatching, operations planning, workforce scheduling, or transportation scheduling is highly preferred
• Willingness to work overtime as operational demands require

_Benefits_

HCI offers a comprehensive benefits package for full-time employees including:

• Medical Insurance
• Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Reimbursement
• 401(k) Plan (available after one year)

Job Type: Full-Time