Automotive Tech Support Advisor (BOG)

We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.

_Responsibilities and Duties_

• Guide customers with confidence - Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Solve real-world automotive challenges - Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Be the expert others rely on - Support customer service team members by handling advanced technical escalations.
• Keep things running smoothly - Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Make a bigger impact - Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Shape the future of European car parts - Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Share your knowledge - Contribute to internal knowledge bases and document common technical solutions.
• Stay ahead of the curve - Keep up with the latest European vehicle technologies and industry advancements.

_Qualifications and Skills_

• Advanced English level.
• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
• Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz) is a plus.