Accounts Receivable Clerk

[ICANotes](https://www.icanotes.com/about-us/) is a health tech company founded in 1999 and headquartered in Annapolis, Maryland. It provides a cloud-based Electronic Health Record (EHR) and practice management system built exclusively for psychiatry, therapy, and addiction treatment providers.

**About the role**

As an Accounts Receivable Clerk at ICANotes, you will be responsible for handling customer

billing inquiries via email and phone, collecting and posting customer payments, and updating

customer subscription profiles in Zoho.

**What you'll do**

• Monitor customer ticket queue and respond to customer inquiries via email and phone
• Analyze customer invoices and adjust as needed
• Resolve discrepancies with customer payments and account information
• Assist in the collections process of past due accounts
• Be open to providing feedback around optimizing internal processes
• Protect the organization's value by keeping information confidential
• Update job knowledge by participating in educational opportunities

**Qualifications**

• Experience in billing or accounts receivable preferred
• Experience working with CRM tools preferred
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in billing and accounting software
• Problem-solving skills to address and resolve billing discrepancies
• Expertise in auditing and identifying discrepancies in financial records
• Previous experience in a customer service or customer facing role
• Proficient in PC and data entry skills
• Fluent in English