Store Manager – Newcastle

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a [chance-taker](https://www.ikhokha.com/careers) and help us empower small businesses in South Africa.

At iKhokha, we're passionate about helping entrepreneurs thrive.

Join us as a Store Manager based in Newcastle and take the reins of a high-energy branch, driving sales, developing your team and creating opportunities that make a real impact in your community.

So, what will you do?

• You will be responsible for managing the iKhokha Store together with driving sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities and create revenue-generating opportunities in line with iKhokha goals.
• You will be responsible for branch P&L’s and managing a team of 5 branch staff.
• You will represent and uphold the iKhokha brand and culture within the iKhokha branch as well as evangelise iKhokha within the local community.

In addition to the above, you will:

• Be accountable for the performance of the iKhokha store and be responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Be responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff members.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• Handling first level HR and IR skills as well as monitoring productivity of staff daily as per company requirement.
• Responsible for in-store stock management and conduct weekly stock takes and cycle counting.
• Maintain asset register of instore equipment and all branding materials.
• Gain a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly and monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in-store activity.
• Report in required market insights within the designated area.

• National Senior Certificate (Matric) is required.
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years' of experience in a Store manager or similar role with the following:

• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.
• Informal market retail and retail operations experience with a strong focus on growth joined with an understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office with strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Proven ability to manage sales performance against assigned targets.
• Valid driver’s license and own transport along with a clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Basic understanding of key stakeholders within the designated Store Location.

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

** _Stay Sharp!

Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:_**

**_Apply the iK way:

Go via our _[ _Careers page_](http://ikhokha.com/careers) _ or verified platforms (Smart Recruiters).

We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.

If something feels off, pause and confirm the role on our site before responding._**

_Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure._