Lead Customer Success Manager

**About Inspectorio**

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world

**About the role**

The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.

**What you'll do**

Specific job duties include the following:

• Managing and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue.
• Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule.
• Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems.
• Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
• Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform.
• Configuring and operationalizing technical platform components, including user roles, permissions, automation rules, workflows, item-level attributes, data-validation logic, quality-program parameters, and integrations to align with customer requirements and business rules.
• Managing enterprise implementations across multiple modules, including Sight, Risk, Traceability, Lab Testing, and Production Monitoring.
• Ensuring interoperability and data consistency across modules during deployment.
• Serving as the primary technical escalation point, translating customer business requirements into detailed functional and technical specifications, collaborating with engineering and data-science teams to investigate system behavior, and supporting resolution of complex system issues.
• Defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
• Overseeing system testing and validation activities, including data audits, configuration reviews, and user acceptance testing (UAT), to ensure accurate execution of customer programs and compliance processes.
• Uses the following tools and technologies: Hubspot, Totango, Salesforce, B2B SaaS, Hubspot, Totango, Salesforce, Inspectorio Platform (Sight, Risk, Traceability, Lab Testing), Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform, Excel (Advanced), Google Sheets (Advanced).
• Travel required up to 25% of the time per year within the U.S. and Canada.

**Qualifications**

This position requires a Bachelor’s degree or equivalent in Business Administration, Economics, or a related field and two (2) years of experience in a related occupation. Must also have 24 months of experience with each of the following:

• Managing and measuring success of information technology projects, including return-on-investment (ROI).
• Driving business development efforts for information technology products, using Salesforce, B2B, and SaaS.
• Defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
• Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
• Utilizing the following tools and technologies: Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.

Employer will accept experience gained concurrently.

Full-time position. HQ in Minneapolis, MN. Telecommuting (work from home office) is available from anywhere in the US. Please apply online at [https://www.inspectorio.com/about/careers](https://www.inspectorio.com/about/careers).

Salary: $87,506 to $120,000/year. We offer standard company benefits, including health, dental, vision, 401(k) retirement plan, commuting benefits, and employee referral bonuses. Visit our website for a general description of our benefits.

**Benefits**

**Why it would be awesome to work with us**

• 🍹** Unlimited Annual Leave**: We prioritize your well-being and trust you to manage your time.

• 🏝️ **Flexible Working:** Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.

• 💪** Project Ownership**: You get to lead the initiatives you're passionate about, professionally or socially.

• 🌱** Grow with us:** We're invested in your personal and professional development.

• 🌎 **Global, diverse, and innovative team:** Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

• **🤝 Feel at home:****Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.**
• **🎉 Celebrate together: **Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

**Our Values**

• **EXCELLENCE** : We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

• **AUTONOMY** : We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• **COURAGE** : We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• **HUMBLENESS** : We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.