Work Control Assistant (Kosovo)

ITBM is a diversified program management company that provides a broad range of support services to government and commercial customers in Europe, Africa and Middle East. Organized into several business units and with the ability to mobilize rapidly and provide support to any part of the world on a hostile, war and a post war environment the company provides Engineering & Construction Services, Facility & Camp Management Services, IT & Telecom Services, Logistics & Supply Chain Services, Vehicle & Transport Services, Healthcare Services, Manpower & HR Services, Linguistic & Intelligence Services.

The management team draws over two decades of global commercial and operational experience, providing tailored solutions, across vertical markets, at any point in the business cycle. The company utilizes industry specific best practices as the benchmark for its operational activities, with program management solutions provided on time and in budget - enabling clients to develop effective and efficient business operations.

Location: ITBM Logistics Center, Dobratin, Kosovo

Type: Full-Time

Job Summary:

The Work Control Assistant supports the effective and efficient scheduling, coordination, and tracking of work orders and service requests. This role acts as a liaison between departments, technicians, and management to ensure timely and accurate completion of maintenance and operational tasks.

Key Responsibilities:

> • Receive, log, and prioritize incoming work requests or service orders.

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> • Assign work orders to appropriate departments or personnel based on urgency and skill requirements.

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> • Monitor progress of active work orders and update status in the tracking system.

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> • Communicate with technicians, supervisors, and requestors to provide updates and ensure customer satisfaction.

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> • Maintain accurate records of completed work, labor hours, and materials used.

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> • Assist in generating daily, weekly, and monthly reports on work order status and performance metrics.

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> • Support inventory control by tracking parts and supplies needed for scheduled work.

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> • Help with compliance by ensuring documentation aligns with safety and regulatory standards.

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> • Provide administrative support, including data entry, filing, and responding to routine inquiries

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> • Additional duties as assigned by supervisor

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Requirements:

> • High school diploma or equivalent required; associate degree or vocational training preferred.

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> • 1–3 years of experience in a work control, administrative, or facilities support role.

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> • Proficiency in work order systems (e.g., CMMS, Maximo, SAP) is a plus.

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> • Strong organizational and communication skills.

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> • Ability to multitask and adapt in a fast-paced environment.

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> • Detail-oriented with good problem-solving skills

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Application Process

Interested candidates are invited to send their CV to [recruitment@itbmgroup.com](mailto:recruitment@itbmgroup.com)

In the subject line of your email, please indicate your full name and the job position you are applying for (e.g., John Doe – Work Control Assistant)