Genesis Customer Experience Specialist – Sales

Job Summary:

The Genesis Customer Experience Specialist - Sales serves as the primary point of contact for Genesis clients throughout the sales journey--from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities:

• Sales & Guest Experience
• Greet all guests promptly, professionally, and with enthusiasm.
• Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.
• Act as a trusted advisor to clients--listening to their needs, offering recommendations, and guiding them through the purchase or lease process.
• Digital & Concierge Experience
• Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.
• Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.
• Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.
• Client Relationship Management
• Build long-term relationships through consistent communication, follow-ups, and check-ins.
• Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.
• Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.
• Product Expertise
• Stay current on Genesis product offerings, competitive models, and technology features.
• Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.
• Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.
• Team Collaboration
• Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.
• Provide feedback to management on customer insights and process improvements.

Qualifications:

Required:

• Previous experience in luxury retail, automotive sales, or customer experience roles.
• Strong communication and interpersonal skills, both verbal and written.
• Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:

• Automotive sales or concierge experience, preferably in a luxury or premium brand setting.
• Knowledge of the Genesis brand, or willingness to become a product expert quickly.
• Bilingual a plus (based on market demographics).

Key Traits:

• Passion for delivering high-end customer experiences.
• Polished, professional demeanor and appearance.
• High emotional intelligence and attention to detail.
• Driven, self-motivated, and results-oriented without being pushy.

Compensation & Benefits:

• Base salary plus commission/bonus structure
• Health, dental, and vision insurance
• Paid time off and employee discounts
• Ongoing training and brand certification opportunities