Assistant Service Manager

ASSISTANT MANAGER - JIFFY LUBE MULTICARE

_Position Purpose_:

To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.

_Job Responsibilities_ :

• Assist Store Manager in day to day management duties.
• Manage store operation in absence of Store Manager.
• Resolve customer issues.
• Understand and comply with OSHA and EPA standards.
• Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
• Ensure equipment and facilities are maintained.
• Handle personnel issues in absence of Store Manager in a professional manner.
• Ensure the store is opened and closed promptly.
• Counsel employees in absence of Store Manager, as needed.
• Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.
• Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
• Assist management team in upholding store image standards.
• Other duties as requested or assigned.

_Job Competencies_ :

• Customer service skills to manage the customer's experience and difficult customer situations.
• Ethics and integrity to treat others with respect.
• Basic computer skills to enter customer and vehicle information correctly.
• Cash handling skills.
• Supervisory skills

_Required Work Experience_ : (Required to be considered for this position)

Previous auto shop management experience or two (2) years of Auto Technician experience required.

_Education_ :

High school diploma or a GED