Client Care Specialist

_Kalispell Toyota_ has moved and we are expanding into our BRAND NEW state-of-the-art facility in Kalispell, and we want you to grow along with us! At _Kalispell Toyota_ , we like to do things differently. We know what most people think of car dealerships, and we're here to change that! We may service and sell vehicles, but first, _we 're here to take care of our employees and community_. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the _best_ automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.

_Kalispell Toyota_ is looking to add a talented individual at our new location that is seeking opportunities for growth, and would like to join our _Sales Team as a Client Care Specialist_. We understand the importance of _education_ , and invest in our staff through continual _career growth_ and _opportunities for advancement_. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• $40,000-$50,000 a year including bonuses
• Full-Time schedule with 4-10hr shifts and rotating weekends
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement
• Vacation & Sick Pay
• Employee Discounts on products/services
• Access to company _fun_ and _events_ year round

WHAT YOU'LL DO:

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

WHAT YOU'LL NEED:

• High school diploma, GED or vocational training or job-related course work, preferred
• Strong organizational skills and patience
• Ability to work independently while being an integral member of the sales team
• Strong attention to detail
• Typing skills
• Ability to work well in a fast-paced, team setting
• Active listening skills