Customer Service Representative / Admin Assistant

Job Title: Customer Service Representative / Admin Assistant

Location: Remote | South America

Schedule: Flexible

Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience

Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.

As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
• Process orders, returns, and refunds in accordance with company policies.
• Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
• Coordinate with different departments to resolve customer issues and inquiries effectively.
• Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
• Support the management team in preparing reports and analyzing customer feedback.

Nice to have

• Experience supporting remote teams or in an international company.
• Familiarity with CRM or project management tools.
• Basic knowledge of workflow automation or process documentation.

Requirements

• 3+ years of experience in customer service, administrative support, or related roles.
• Strong written and verbal communication skills in English.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
• Reliable internet connection and a quiet work environment suitable for remote work.

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

_As part of our recruitment process, all candidates will be kindly asked to agree to_[ _Lago’s Confidentiality and Non-Circumvention Agreement_](https://docs.google.com/document/d/e/2PACX-1vT9d3IW-QW-lGpt7ZIU22uqvADQUVESDzQPAopkpb1Tzf6OVERy198VBtGBpnpKXw/pub) _. This ensures a respectful and professional experience for everyone involved._