Driver Qualifications Technician

Level I

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Meeting DQ turnaround times for batches and update items, new hire reports and project items.

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Process Driver Qualification documents accurately and in a timely manner into LTS proprietary systems.

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Processing background investigation reports; includes generating, sending to client, grading based on client parameters and uploading into the system.

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Work closely with DQ Specialist, DQ Supervisor, and CSRs to ensure processes for clients are understood and carried out to completion.

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Being back up for assigned “buddy” when they are out.

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Perform routine office duties as directed (i.e. photocopying, faxing and compiling data).

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Work closely with DQ Specialist to ensure maximum quality of the data you process.

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Provide information on reports for which we should not invoice our clients to DQ Supervisor for handling.

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Work on special projects as required.

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Notify Supervisor if you will be unable to meet deadlines for any assigned clients in a timely manner so assistance can be found and commitments met.

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Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.

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Other duties as assigned.

Level II

_Ability to perform all duties above including;_

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Provide steady feedback to specialists regarding proactive ways to increase driver and company compliance to reduce their risk in the event of an audit.

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Send out confirmation for both updates and new hire reports on a timely basis.

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Assist in transitioning new clients and working report rejects as needed.

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Assist Client Services in completing Compliance Analysis Reports for their clients.

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A full understanding of DQ systems and Microsoft Office.

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Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.

Level III

_Ability to perform all duties above including;_

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Update and maintain Processing Notes relating to each assigned client.

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Must be comfortable in having client contact via phone and email.

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A working knowledge of federal regulations regarding Driver Qualification files.

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Assist with training of new technicians on the Driver Qualification Systems, internal processes, and federal regulations.

Requirements

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High School Diploma or GED.

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Ability to work in a fast-paced, high stress, deadline-oriented environment

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High energy, approachable disposition, team oriented, flexible and efficient

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1-3 years general office experience

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2+ years customer service experience preferred

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Proficient in MS Office Products (Word, Excel, Access, Outlook)

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Must have excellent memory, be able to problem-solve, trouble shoot, and think outside the box

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Must be able to self-prioritize, organize, multi-task and pay particularly close attention to details

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Ability to work in an environment that does not revolve around a daily structured routine

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Strong written/verbal communication skills, including tact and grammar

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High level of confidentiality required.

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Knowledge of transportation industry and State/Federal regulations a plus