Bilingual Health Navigator - PrEP

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Bilingual Health Navigator - PrEP (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Hybrid

As the PrEP Health Navigator, you'll help make HIV prevention more accessible through compassionate, virtual patient navigation, education, and support. You'll build trusted relationships with patients and community members while guiding them through PrEP outreach, initiation, adherence, and long-term retention in care.

You'll collaborate closely with clinical providers, Legacy Pharmacy, and program staff to help patients overcome barriers, connect with services, and make informed decisions about HIV prevention, including PrEP, nPEP, and sexual health. Your communication, empathy, and passion for prevention will directly support healthier outcomes and help reduce HIV transmission risk across the community.

Why This Role Matters

• Provide meaningful, patient-centered support throughout the PrEP care continuum.
• Use remote engagement strategies to expand access to HIV prevention services.
• Partner with providers, pharmacists, and program staff to create a coordinated patient experience.
• Offer culturally competent education and individualized guidance to patients from diverse backgrounds.
• Support adherence, re-engagement, and retention through proactive follow-up and case management.
• Contribute to community healthcare efforts that make prevention services easier to access and sustain.
• Grow your expertise through team collaboration, case reviews, trainings, and participation in quality improvement work.

Key Responsibilities

• Conduct virtual outreach and engagement activities to identify, educate, and recruit individuals who may benefit from PrEP and other HIV prevention services.
• Provide remote patient navigation services to support linkage to PrEP care, including scheduling appointments, coordinating with clinical teams, and guiding patients through the care continuum.
• Deliver individualized health education on PrEP, nPEP, HIV prevention, medication adherence, and safer sex practices using evidence-based approaches.
• Support patient retention in PrEP care through ongoing follow-up, adherence support, appointment reminders, and re-engagement strategies for patients who fall out of care.
• Utilize motivational interviewing, goal setting, and behavior change strategies to help patients reduce barriers and maintain engagement in HIV prevention services.
• Provide referrals and linkage to supportive services, including primary care, behavioral health, pharmacy, financial assistance programs, and community-based resources.
• Maintain and update resource directories and referral networks to ensure patients receive timely and appropriate support services.
• Collaborate with interdisciplinary care teams, including providers, pharmacists, and program staff, to coordinate care and ensure a seamless patient experience.
• Document all patient interactions and services in the electronic health record (EHR) and other required data systems in a timely, complete, and accurate manner.
• Manage assigned patient caseloads and outreach activities using EHR tools, tracking systems, and communication platforms.
• Meet established productivity and performance metrics, including those tied to PrEP initiation, retention, outreach, and grant/contract deliverables.
• Support program goals and grant requirements, including participation in data collection, reporting activities, and quality improvement initiatives.
• Participate in team meetings, case reviews, and trainings to maintain knowledge of best practices in HIV prevention and PrEP care.
• Contribute to the development and improvement of virtual education materials and outreach strategies based on patient needs and program trends.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent

Required Years of Experience

• 3 - 5 years of relevant experience

Desirable Education and/or Experience

• Bachelor's Degree in a related field with a minimum of 1 year of relevant experience preferred
• Demonstrated actions and activities with respect to HIV care and prevention
• Provides examples of performing education to clients of diverse cultures and backgrounds in one-on-one and/or group settings.
• Previous experience with Electronic Health Records Systems (EHRS)
• Ability to demonstrate core competencies of HIV and HIV Prevention within 3 months of hire.

Required Knowledge, Skills, and/or Abilities

• Excellent communication skills and customer service skills.
• Adept in decision making responsibilities
• Working knowledge and understanding of statistics and graphical representation principles.
• Strong computer skills (MS Office). Demonstrated competency with an EHRS system
• Ability to manage multiple deadlines and prioritize tasks effectively.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Ability to demonstrate core competencies of role within 90 days of hire

Desirable Knowledge, Skills, and/or Abilities

• Bilingual English/Spanish fluency.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission -- driving healthy change in our communities -- guides everything we do, and it starts with our people.

Approachable & Collaborative -- Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed -- Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators -- Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.