Program Manager - Vision Excellence

_Key Responsibilities_

● Design and own the optometry excellence framework — setting standards for clinical

protocols, refraction quality, and patient experience across all Lenskart touchpoints.

● Lead end-to-end program management for optometry training, certification, and

continuous professional development initiatives at scale.

● Collaborate with academic institutions, professional bodies (COI, IOIA), and industry

experts to benchmark best practices.

● Drive audits, assessments, and quality reviews across stores; build data-driven

dashboards to track optometry KPIs and clinical outcomes.

● Identify skill gaps across the optometry workforce and design targeted upskilling

programs — e-learning, blended formats, and clinical workshops.

● Lead a team of regional optometry trainers and clinical coordinators; coach and mentor

for professional growth.

● Partner with product, technology, and retail operations teams to integrate clinical

standards into store workflows and digital tools.

● Represent Lenskart in external forums, conferences, and academic tie-ups to strengthen

optometry thought leadership.

_Continuous Improvement Projects_

The role has direct ownership of structured CI initiatives that elevate clinical quality, operational

efficiency, and professional standards across Lenskart's optometry network.

● Refraction Accuracy Programme — Establish baseline metrics, run periodic audits,

and lead root-cause analysis cycles to systematically improve refraction accuracy scores

network-wide.

● Competency Certification Ladder — Design and iterate a tiered competency

framework for optometrists, from entry-level to advanced practitioner, with structured

assessments and recognition pathways.

● Eye Exam NPS Improvement — Identify experience gaps through patient feedback

data, co-design SOPs with store teams, and track NPS improvement across the clinical

touchpoint.

● Clinical SOP Review Cycle — Lead quarterly review and update cycles for all clinical

SOPs, incorporating field learnings, technology changes, and evolving clinical evidence.

● Digital Refraction Tool Adoption — Drive adoption of autorefractors, digital

phoropters, and tech-assisted eye exam tools, including training rollout, compliance

tracking, and outcome measurement.

● Training Impact Measurement — Build Kirkpatrick-aligned evaluation frameworks to

link learning outcomes directly to on-floor clinical performance metrics.