Receptionist / Appointment Coordinator

About Us

At Lincoln of Wayne, we are proud to represent the Lincoln brand--synonymous with sophistication, comfort, and personalized service. Our service department delivers on this promise every day, and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator.

Position Overview

In this dynamic role, you will be the first voice of our luxury service department. You'll manage a high volume of inbound calls , coordinate appointment scheduling, and also make outbound calls to promote additional business. If you thrive in a fast-paced environment, love talking to people, and are committed to excellence in every interaction, we want to hear from you.

Schedule

Monday: 10:00-6:00 Tuesday: 9:00-6:00 Wednesday: 9:00-6:00 Thursday: 9:00-6:00 Friday: OFF Saturday: 8:00-4:00 Sunday: OFF

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Key Responsibilities

• Answer and manage a high volume of inbound service calls with professionalism and care
• Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools
• Make outbound calls to past and prospective clients to:
• Remind them of upcoming or overdue maintenance
• Inform them of current recalls and current service promotions
• Re-engage lost or inactive customers
• Communicate clearly with service staff and clients to maintain accurate expectations
• Maintain organized records of client contact and appointments.
• Deliver an elevated customer service experience aligned with the Lincoln brand

Qualifications

• Experience in a receptionist, customer service, or call center role (automotive or luxury service experience preferred)
• Comfortable making outbound calls to generate and retain service business
• Excellent verbal and written communication skills
• Polished, professional demeanor with a client-first attitude
• Able to multitask effectively in a fast-paced environment
• Familiarity with dealership software (CDK, Reynolds & Reynolds, etc.) is a plus

Why Work With Us?

• Represent a prestigious "Lincoln Presidents Award" winning dealership
• Work in a supportive, team-oriented environment

• Enjoy opportunities for professional development and growth
• Competitive pay, benefits, and employee discounts
• Be part of a culture that values integrity, hospitality, and customer satisfaction