Conversational AI Consultant Developer
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- Type
- Full-time
- Posted
This is a remote position.
We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands-on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions.
Responsibilities
- Gather and analyse business requirements for Conversational AI initiatives
- Identify automation opportunities with business stakeholders and clients
- Design chatbot and voicebot conversation flows and user journeys
- Prepare conversation logic, prompts and process documentation
- Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
- Support API integrations between Conversational AI platforms and enterprise systems
- Configure NLP models, intents, entities and dialogue management
- Support text to speech and voice automation capabilities
- Perform functional, NLP and end to end solution testing
- Identify issues, propose improvements and support successful implementation
- Work closely with Product Owners, Business Analysts, developers and client stakeholders
- Prepare solution documentation and implementation artefacts
Requirements
- Commercial experience delivering chatbot, voicebot or Conversational AI projects
- Practical experience with at least one major Conversational AI platform such as Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
- Strong business requirements gathering and process analysis skills
- Experience designing conversation flows and automation logic
- Understanding of NLP concepts including intents, entities, training phrases and dialogue management
- Basic knowledge of APIs and system integrations
- Experience testing chatbot or automation solutions
- Strong communication and stakeholder management skills
- Fluent Polish and English
Nice to have
- Experience supporting German language projects
- Experience in customer service or call centre automation
- Experience with prompt engineering and LLM based conversational AI solutions
- Microsoft ecosystem experience, particularly Copilot Studio and Power Platform
- Consulting or client facing project delivery experience
Benefits
- Fully remote work model
- Solid, competitive salary
- Work in a multinational environment on international projects
- Comprehensive healthcare
- Long-term B2B contract with a stable project pipeline
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