Member Advocate III

Position Summary:

_A Member Advocate III is essential in helping MCU deliver on our mission within our community!_

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Serve as a resource and educator for our members and an ambassador of the credit union. Find opportunities to build relationships with members and help them reach their financial goals. Perform a variety of services for our members, including teller transactions and administrative functions, _account opening including specialty accounts_ , account maintenance, and identifying and matching member needs to our products and services. Serves as a consumer loan expert, working with members from start to finish on their lending needs. Helps to mentor and train branch personnel on areas of expertise.

Major Duties and Responsibilities:

• Greet and make members feel welcome, own the full experience from entry to exit.
• Build relationships with members by proactively learning about their financial goals and suggesting products and services that will get them there.
• Provide one-touch resolution on member inquiries wherever possible and/or direct them to the appropriate person for the specific information or assistance.
• Acts as a technology liaison resolving members questions, concerns and education with digital wallet, mobile, and online banking.
• Directs, guides, and advises members regarding specialty accounts including decedent accounts, business accounts, IRAs, trust accounts, estate accounts, power of attorney, rep payee accounts, custodial accounts, and guardianship accounts.
• Evaluate credit worthiness, loan structure, pricing, terms as well as recommend loan approval or denial.
• Make outbound calls to educate members or for specific campaigns.
• Works as a member of the greater branch team and fosters the spirit of teamwork and collaboration.
• Acts as a mentor and trainer to branch staff.
• Provides excellent written and verbal communication with our members.
• Follows all applicable policies, procedures, and regulatory compliance.
• You can expect your time to be split as 25% on the teller line and 75% dedicated to helping advance our members along their financial journey.

Knowledge, Skills. and Abilities:

• Ability to solve problems.
• Knowledge of all products and services offer by the credit union.
• 1+ years of sales experience required. Lending experience preferred.
• Efficient computer skills including the Microsoft suite.
• Excellent written and verbal communication
• Cash handling skills
• Ability to learn and adhere to all policy and procedures.
• Expert in creating amazing experiences and building relationships.
• Bilingual Preferred.

Education:

• High school diploma or equivalent.
• College degree in business administration, marketing, sales or finance desired.
• CUNA**** IRA Fundamentals and Advanced e-school
• CUNA Working with Trust & Trust Accounts webinar.
• CUNA Working with Estates and Managing Deceased Members webinar.
• Completion of the MCU Lender Training Program

Physical Requirements _(with or without accommodation)_:

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Occasional bending, stooping, or crouching may be required.