Sr Renewal Manager

Description

What We’re Looking For:

We are eager to welcome you to the role of Sr Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute signifi cantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.

Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

● Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.

● Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.

● Manage the transactional aspects of the renewal process effi ciently, including processing renewal transactions and overseeing contract execution.

● Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.

● Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.

● Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.

● Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.

What You'll Bring:

● A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.

● 5-8 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.

● Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.

● Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.

● A proactive approach to identifying and fl agging upcoming renewals and potential issues before they arise.

● Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.

● Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.

● Profi ciency with CRM systems, ensuring the maintenance of accurate and up-to-date information.

● Excellent written and verbal communication skills in Chinese and English.

● Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week

● The ability to legally work in the country of hire is required for this position.

What We Offer:

● Enjoy 20 days of annual paid time off plus an additional day off on your birthday!

● Comprehensive health insurance tailored for you.

● Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle.

● Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

● Energetic work environment with a hybrid work style, providing the balance you need.

● Benefi t from our family leave program, which grows with your tenure at Meltwater.

● Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:

East Longhua Road / One East Plaza, Huangpu, Shanghai

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and fi nd new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifi cations, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.