Customer Success Associate

Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions, as well as being a point-of-contact to resolve queries. You’ll get to know our product line and become an expert at advising customers. You’re going to be completely empowered to WOW our customers. If you're dedicated and ambitious, Mimmi Kasu is an excellent place to grow. Don't hesitate to apply.

To be successful in this position, you will need to be able to carry out the following perfectly:

• Take ownership of customer issues

• Escalate unresolved issues to the appropriate internal teams

• Troubleshoot problems and see them through to resolution

• Collect prompt and accurate feedback from customers

Requirements

• Call center or customer service experience preferred

• Willingness to participate in training before hire and on-the job

• Excellent listening skills and an empathetic voice and manner

• Dedication to customer satisfaction

• Basic knowledge of computer software and office systems

• Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer

• Confident with Phone inquiries

• Great Communication Skills