Service Desk Specialist

This role provides first-line remote technical support to end users around the world, ensuring timely resolution of IT issues and a high-quality support experience. Working within a regional service delivery team, you will help deliver reliable service desk operations across US and Asia time zones, maintain system uptime, and support business continuity through efficient incident handling, request fulfillment, and knowledge management. You will be a primary point of contact for day-to-day technical inquiries, owning tickets end-to-end and helping drive continuous improvement of support documentation and self-service capabilities across the organization, while supporting overall service desk performance metrics.

This role provides first-line remote technical support to end users around the world, ensuring timely resolution of IT issues and a high-quality support experience. Working within a regional service delivery team, you will help deliver reliable service desk operations across US and Asia time zones, maintain system uptime, and support business continuity through efficient incident handling, request fulfillment, and knowledge management. You will be a primary point of contact for day-to-day technical inquiries, owning tickets end-to-end and helping drive continuous improvement of support documentation and self-service capabilities across the organization, while supporting overall service desk performance metrics.