Technical Support Analyst (VIC)

**About Nexigen Digital**

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

Every day our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

**Joining our Technical Support team**

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

**The position**

• Monitor and respond to service alerts
• Diagnose issues with domain names
• Performing Linux and cPanel server administration and troubleshooting
• Assist customers with technical support enquiries, via phone, live chats, and/or emails

Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

**The right person (is it you?)**

As this is an entry-level position, previous experience is **not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.**

To be the best in this role, we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery
• Attention to detail

Any previous experience in the following areas would be highly regarded:

• cPanel (WHM) control panel
• Domain names
• DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Linux (CentOS) and VMware

**The Benefits of Working With the Nexigen Digital Team**

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the complimentary perks include:

• A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
• A drink fridge loaded with an assortment of soft drinks, juices and water
• A fully equipped private gym with access to our personal trainer
• A team wellness centre featuring an 85” 4K TV, with loads of streaming services
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
• Regular social events with your team and the whole company
• And the best end-of-year celebrations of any company in our industry!

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

**If this sounds like you, submit your application today, and we look forward to speaking with you soon.**