Patient Service Representative

**About Us:**

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving **5 to 10 hours** per week! We have made a deliberate decision _not_ to raise our productivity expectations, so the patients __and__ clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!

**We are proud to have ranked in** __Boston Globe's Best Places to Work in Massachusetts and USA Today's Top Places to Work in the United States since 2023!__

**Job Description:**

• Role: Patient Service Representative
• Rate: $19-$22/hour
• Main Office location: Westwood, MA
• Schedule: Monday - Friday (8:30-5:00pm)
• Job Type: Full Time
• Training: Initially ~6 weeks in-office training
• **Remote role with possible office days for meetings/additional training**

**Qualifications:**

• Excellent customer service skills
• Positive attitude and energetic personality
• Computer and technologically savvy
• Ability to multitask
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

**Responsibilitie****s:**

• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

**What We Offer:**

• 3 weeks PTO annually accrued and 1 week paid sick time!
• Paid Federal Holidays (8 observed annually)
• 401(k) Retirement Plan with employer match
• Blue Cross Blue Shield Medical (Choice of HMO/PPO), Dental, Principal Vision and Life insurance

• 100% company-paid short-term disability coverage

• Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses

• Professional Development & Training Opportunities

• Employee Assistance & Benefits Support through Bennie

• Voluntary Benefits including supplemental life, accident, and disability insurance

__Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!__