VoIP Product Manager

**Company Overview:**

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

This role will focus on the Recura product line, a newly integrated part of PatientNow.

**Vision** : Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

**Mission** : PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

**Values**

**We Deliver Simplicity**

We turn complexity into clarity. We focus on what matters most, remove friction, and create solutions that are easy for customers and teammates to understand and use.

**We Set the Pace**

We take ownership of outcomes, act with urgency, and follow through on our commitments. We are proactive problem-solvers who drive progress and help our customers move faster**.**

**We Act with Intention**

We work thoughtfully and purposefully. We prioritize effectively, communicate clearly, and make decisions that consider the impact on our customers, colleagues, and business.

**We Practice Precision**

We hold ourselves to a high standard of quality and accountability. We pay attention to detail, continuously improve, and earn trust through excellence in everything we do.

**Position Summary:**

**This is a 3-month contract opportunity.**

VoIP is becoming a critical system of record for our customers—often as important to their business as their EMR. It’s how they communicate with, grow, and serve their customers, and it will increasingly become a core part of the PatientNow platform.

We’re looking for a **VoIP Product Manager to take ownership of this critical product area and help define where we go next. This is a highly cross-functional role that will serve as the product quarterback for VoIP** , connecting Sales, Onboarding, Support, Engineering, and leadership to ensure we’re solving the right problems and executing effectively.

You’ll bring both strategic product thinking and strong operational execution to a fast-moving, competitive market. You’ll identify gaps before they become customer escalations, establish clear priorities, and build a roadmap that strengthens our VoIP offering and differentiates PatientNow from established competitors.

**Essential Duties and Responsibilities:**

• Own the **VoIP product strategy and roadmap** , balancing customer needs, market requirements, business impact, and technical considerations.
• Serve as the central product partner across **Sales, Onboarding, Support, Engineering, and leadership** , creating alignment and clear ownership.
• Develop a deep understanding of the VoIP market, competitive landscape, customer needs, and core functionality required to compete with established providers.
• Proactively identify product gaps and define a plan to address **feature parity, usability, reliability, and competitive differentiation**.
• Own and prioritize critical VoIP workflows, including **number porting, workgroups, contact center functionality, app navigation, regulatory requirements, and other foundational capabilities**.
• Translate customer and market needs into clear product requirements, user stories, priorities, and execution plans for Engineering.
• Partner closely with Engineering to drive initiatives from discovery through launch, ensuring requirements, dependencies, and timelines are clear.
• Work with Sales, Onboarding, and Support to identify recurring customer pain points and ensure issues and escalations are surfaced, prioritized, and resolved.
• Establish the processes and documentation needed to close organizational gaps and create a more predictable customer and internal experience.
• Monitor product performance, customer feedback, competitive developments, and operational trends to inform roadmap decisions.
• Help define what we need to build to **win and unseat incumbent VoIP providers** within our SMB customer base.
• Communicate product priorities, progress, tradeoffs, and decisions clearly to stakeholders and leadership.

**Competencies:** To perform the job successfully, an individual should demonstrate the following.

• **Adaptability** \- Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• **Business Ethics** – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• **Communications** \- Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• **Continuous Learning** \- Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• **Problem Solving** \- Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• **Teamwork** \- Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

**Education/Experience:**

• 4+ years of experience in product management, product operations, project management, or a related role, ideally in SaaS, communications, or fintech.
• Strong understanding of VoIP, UCaaS, communications, or contact center products.
• Experience taking products or features from discovery through development and launch.
• Strong cross-functional leadership skills and the ability to create alignment across teams without direct authority.
• Excellent analytical, organizational, and problem-solving skills.
• A strong customer mindset and ability to translate customer problems into clear product opportunities.
• Ability to operate strategically while also diving into the tactical details needed to get things done.
• Comfort working in a fast-paced environment where processes and priorities are still evolving.

**Why You’ll Thrive Here:**

In this role, you’ll get to:

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;
• Be empowered to lead with autonomy while supported by strong leadership and product discipline; and
• Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

__The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.__

**Note: PatientNow jobs are listed on our careers page [ _patientnow.com/careers_](http://patientnow.com/careers) and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or [ _mail@ats.rippling.com**_](mailto:mail@ats.rippling.com)