Service Manager

Performance Dodge in Ferriday, LA is seeking an experienced, customer-focused Service Manager to lead our high-performing service department. We're looking for a strong communicator and proven leader who can deliver an exceptional service experience, ensure efficient shop operations, and maintain the highest level of customer satisfaction.

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About the Role

The Service Manager is responsible for overseeing all daily operations of the service department, managing a team of technicians and advisors, building strong customer relationships, and driving department profitability. The ideal candidate is organized, energetic, and committed to delivering top-tier service.

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Responsibilities

• Lead, motivate, and manage all service department staff, including advisors, technicians, and support personnel
• Ensure an excellent customer experience from check-in to vehicle delivery
• Maintain high standards of quality control and safety
• Manage department performance, productivity, and profitability
• Oversee warranty claims, repair orders, and compliance with manufacturer guidelines
• Monitor technician workloads and dispatch work efficiently
• Recruit, train, and develop service department employees
• Resolve customer concerns professionally and promptly
• Maintain a clean, professional, and organized service environment
• Collaborate with Parts and Sales to support overall dealership operations

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Qualifications

• Automotive service management experience required (CDJR experience is a plus)
• Strong leadership and communication skills
• Proven ability to manage workflow, delegate tasks, and meet departmental goals
• Knowledge of automotive repair processes and dealership service operations
• Experience with DMS systems (Dealertrack, CDK, Reynolds & Reynolds, etc.) preferred
• Valid driver's license and clean driving record

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What We Offer

• Competitive salary + performance bonuses
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and manufacturer support
• A positive, growth-oriented work environment

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About Performance Dodge

Performance Dodge is a trusted CDJR dealership serving Ferriday, Vidalia, Natchez, and the surrounding Miss-Lou area. We pride ourselves on exceptional customer service and a commitment to doing things the right way. Our service department is growing, and we're looking for a leader who brings the same dedication to excellence.

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How to Apply

If you're an experienced Service Manager looking for a great opportunity with a strong dealership, we 'd love to hear from you. Please submit your resume through this listing or apply in person at:

Performance Dodge

Hwy 84

Ferriday, LA