Customer Success Manager, Corporate
Petdesk · United States, US
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- Location
- United States, US
- Type
- Full-time
- Salary
- $68k–$80k
- Posted
About the role:
Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.
About the role:
Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.
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