Service Advisor

Service Advisor - Portsmouth Ford

Portsmouth, NH | Full-Time

Portsmouth Ford is growing, and we're looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience--this is the place to build a career.

We operate with a one-price, no dealer fee philosophy , and our service department reflects that same honesty and efficiency.

What You 'll Do

• Greet and assist service customers in a friendly, professional manner
• Write accurate repair orders and clearly explain recommendations
• Communicate between technicians and customers to keep repairs moving smoothly
• Build trust through transparency, follow-up, and education
• Maintain high CSI scores and customer loyalty
• Work collaboratively with advisors, techs, and management

What We 're Looking For

• Prior service advisor or automotive customer service experience preferred
• Strong communication and organizational skills
• Ability to multi-task in a fast-paced environment
• Professional appearance and positive attitude
• Experience with CDK or similar DMS a plus
• Team-player mentality with a customer-first mindset

What We Offer

• Competitive pay plan with performance incentives
• Modern, high-volume Ford service department
• Supportive management and strong internal processes
• Paid training and growth opportunities
• Health benefits, 401(k), and paid time off
• A dealership culture built on trust, transparency, and long-term relationships