General Manager - Hollywood Park

Location: Hollywood Park, San Antonio, TX — 16308 San Pedro Ave, San Antonio, TX 78232

Reports To: District Manager / Regional Operations Director

Employment Type: Full-Time

Department: Store Operations

About the Role

Premier1 Auto Care's Hollywood Park location (#281), located at 16308 San Pedro Ave, San Antonio, TX 78232, is a high-volume automotive service center seeking an experienced General Manager to lead daily operations. This role is responsible for driving shop performance, managing workflow across the bay, and building a motivated, high-performing team of Automotive Technicians and Service Advisors. The ideal candidate thrives in a fast-paced environment and has a proven track record of leading teams in high-volume automotive service settings.

Key Responsibilities

Team Leadership & Culture

• Partner with the company Recruiter to source and hire Automotive Technicians and Service Advisors; lead onboarding, training, and ongoing development once hired
• \- Set clear performance expectations and coach team members to meet them
• \- Foster a positive, accountable, and high-energy shop culture
• \- Conduct regular one-on-ones, team meetings, and performance reviews
• \- Resolve staff conflicts and performance issues promptly and fairly

Workflow & Operations Management

• Manage daily bay scheduling and technician workload to maximize throughput without sacrificing quality
• \- Monitor car count, cycle times, and bay utilization; proactively address bottlenecks
• \- Ensure proper triage and prioritization of vehicles during peak volume periods
• \- Maintain shop readiness — equipment, parts availability, and staffing aligned to demand
• \- Partner with Service Advisors to ensure smooth customer handoffs and accurate write-ups

Business Performance

• Own store-level P&L, including revenue, labor, parts costs, and profitability targets
• \- Track and report on KPIs: car count, average repair order (ARO), technician efficiency, advisor close rate, and customer satisfaction
• \- Develop and execute action plans to hit sales and productivity goals
• \- Manage inventory levels and vendor relationships

Customer Experience

• Ensure every customer interaction reflects Premier1's standards for honesty, transparency, and service quality
• \- Handle escalated customer concerns and service issues
• \- Support Service Advisors in delivering accurate estimates and clear communication

Compliance & Safety

• Enforce safety protocols and maintain a clean, organized, OSHA-compliant shop
• \- Ensure compliance with company policies and local/state automotive regulations

Qualifications

• 3+ years of experience in a General Manager, Shop Manager, or Store Manager role within automotive service, tire, or quick-lube retail
• \- Proven experience managing high-volume shops (high daily car count, multiple bays, fast-paced environment)
• \- Demonstrated success leading and motivating teams of Technicians and Service Advisors
• \- Strong understanding of shop workflow management, bay scheduling, and labor optimization
• \- Solid grasp of automotive service P&L management and KPI tracking
• \- Excellent leadership, coaching, and conflict-resolution skills
• \- Strong customer service orientation with the ability to de-escalate and resolve issues
• \- Proficiency with shop management software (e.g., Tekmetric, Mitchell 1, or similar)
• \- ASE certification a plus, but not required for this role
• \- Valid driver's license with a clean driving record

What Success Looks Like in the First 90 Days

• Full understanding of current team strengths, staffing gaps, and workflow pain points
• \- Improved bay-to-technician scheduling that reduces wait times and increases daily car count
• \- Established rhythm of team check-ins and performance coaching
• \- Meeting or exceeding baseline KPI targets (ARO, car count, CSAT)

What We Offer

• Competitive base salary + performance-based bonus
• \- Health/dental/vision benefits
• \- PTO policy
• \- 401(k) or retirement plan
• \- Career growth opportunities within a growing multi-location organization

Premier1 Auto Care is an Equal Opportunity Employer.