Customer Service Associate

Responsibilities:

As a Customer Support Associate at Protosthetics, your primary responsibilities will include:

• Technical Support:
• Provide expert assistance to customers using Protosthetics' software applications and 3D printers.
• Troubleshoot and resolve technical issues over the phone and via email.
• Customer Interaction:
• Respond promptly to customer inquiries and concerns.
• Deliver exceptional customer service by understanding and addressing customer needs effectively.
• Product Knowledge:
• Maintain a deep understanding of Protosthetics' products, software applications, and 3D printing technologies.
• Stay informed about product updates and improvements.
• Documentation:
• Accurately document customer interactions, issues, and resolutions in our support system.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Collaboration:
• Collaborate with cross-functional teams, including development and engineering, to escalate and resolve complex technical issues.
• Training:
• Assist in the development and delivery of customer training materials.
• Provide guidance to customers on the effective use of Protosthetics' products.

Requirements:

To be successful in this role, you should possess the following:

• Technical Aptitude:
• Strong technical understanding and aptitude, with the ability to troubleshoot software and hardware issues.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts in a clear and understandable manner.
• Customer Focus:
• Demonstrated commitment to delivering exceptional customer service.
• Patient and empathetic approach to customer interactions.
• Availability:
• Willingness to work from 10:00 AM to 7:00 PM CST, Monday to Friday.
• Team Player:
• Ability to collaborate effectively with team members and other departments.
• Problem-Solving Skills:
• Strong problem-solving and analytical skills to diagnose and resolve technical issues.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in customer support or technical support roles is a plus.