Returns Coordinator

Description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

Our Returns Coordinator will process customer product returns, resolve customer order fulfillment errors and inquiries. They will evaluate and collaborate with vendors, internal resources and collaborate with the customer to ensure needs are fulfilled and that they receive replacement or repaired products in a timely manner. This role will require collaboration with other departments to address and support operational needs, ensuring seamless coordination and efficiency across teams.

What You’ll do:

• Process and log customer returns and RMAs within the OMS system, managing the entire return process from the product’s return to the company.
• Evaluate returned products and collaborate with vendors and internal teams to determine appropriate solutions.
• Deliver high-quality, organized, and timely work, achieving exceptional results even when faced with unforeseen challenges.
• Proactively recommend and assist with implementing continuous improvement initiatives and communicating effectively between the stock room and sourcing department.
• Oversee the organization and maintenance of the Rejected Goods area and mystery shelf, ensuring both spaces remain neat, organized, and efficiently managed.
• Communicate with the Sourcing Team regarding overflow to ensure proper handling, resolution, and disposition of goods.

Who You Are:

• A team player enjoys solving problems and implementing solutions.
• A lifelong learner with a passion for continuous improvement.
• Have excellent communication and interpersonal skills through verbal and electronic form.
• High standards of professional ethics and business conduct.
• Requires a positive attitude, high level of energy, strong sense of urgency and attentiveness to detail.

What You’ll Need:

• High School diploma or equivalent.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• 1-2 years of ERP experience - PeopleSoft preferred.

What You’ll Enjoy:

• Healthy work/life balance
• Cross-training, ongoing skill development, and continuing education assistance
• A robust benefits package with great health, dental, vision, and life insurance, and employee referral bonuses
• Ample paid time off (PTO)
• Retirement savings (401k) opportunities
• Matching gifts on charitable contributions

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$28.00 - $33.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.