Operations Support Specialist

_About the Position:_

• The Operations Support Specialist will create and foster a collaborative working environment.

• This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.

_Our Comprehensive Benefits Package Includes:_

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Affiliate Rewards Program
• Personal Finance Solutions

_

_

_Responsibilities:_

• Highly align with our mission and core values.
• Ensure a positive internal and external customer experience by assisting and providing resolutions.

• Champion company communications by educating employees and initiate implementation within the location.

• Instrumental in the reconciliation and processing of vendor related account payables.

• Provide recommendations on process improvements to drive excellence.

• Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.

• Coordinate all activities related to location meetings and events.

• Oversee established customer satisfaction program.

• Facilitate the whole goods sales activities to assure company objectives are met.

• Provide clerical assistance within the Parts department.

• Support the Service work order process and manage time entry.

• Review, setup or make changes to customer account profiles in operating system.

• Count money in cash drawer and reconcile according to company policy.

• Manage location donations and sponsorship requests.

• Act as a liaison to employees for the Human Resource department.

• Uphold location service contract agreements to ensure commitments are being delivered according to agreement.

• Collaborate interdepartmentally to identifying opportunities and ensure operational success.

• Adhere to company Policies and Standard Operating Procedures.

• Performs other duties as assigned.

_Qualifications or Requirements:_

• High School Diploma/GED required.
• Agriculture background preferred.

• Minimum of two years of Customer Service.

• Excellent communication and interpersonal skills.

• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

__What is Redline Equipment?__

• We are an agriculture equipment dealership with 9 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth