Service Coordinator

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Lidcombe, Sydney on a full-time basis.

_At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day._

The core responsibilities in this role include:

• Organising and scheduling regular field service activities for the Pest Control team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial:

_"The team culture is inclusive, family-oriented and feels like a small business even though it is global"_

Lisa Craker

_“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”_

Matt Jones

_“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”_

Renay Fagan