Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng

• Call Centre Management: Answering customer calls and responding to their emails, handling customer complaints or issues, identifying problems and assisting them with their queries.

• Following up on customer inquiries/ issues to inform customers about further steps, escalating issues to supervisors as needed. Reporting recurring issues to manager.

• Processing orders, forms, and requests from customers according to standard procedures.

• Customer care: In charge of surveys, voice of customers to prepare reports in need. Provide feedback and suggestions on how to improve processes.

• Keep customers' information up to date on the internal systems.

• Provide support and assistance to other team members as needed.

• Support admin jobs for Service Department.

• Other tasks will be discussed in the interview.

Requirements

• Bachelor's Degree

• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.

• 1-2 years of working experience in related fields is preferable.

• Ability to work independently and teamwork, work under pressure.

• Good command in spoken & written English.

• Good computer literacy (Word, Excel, Powerpoint).

Benefits

• Work in an international, dynamic and friendly environment.

• Attractive salary, performance bonus, allowance package.

• Insurance as Vietnam’s labor code & extra accident/medical insurance.

• 13th month salary, annual salary review.

• ​Benefit in kind, company trip.

• ​Opportunity to learn and improve sales skill, technical skills with international standards.

• ​Opportunity for promotion.