Customer Service Officer

We are looking for someone with strong interpersonal skills who is passionate about delivering exceptional customer experiences. The successful candidate will receive on-the-job training and will manage both online and in-person customer interactions across social media platforms and the physical store.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.

• Provide accurate information about the company's products and services

• Handle customer complaints and resolve issues efficiently or escalate them when necessary.

• Process customer orders, requests, and follow-ups accurately.

• Maintain positive relationships with new and existing customers.

• Keep accurate records of customer interactions and transactions.

• Follow up with customers to ensure satisfaction and encourage repeat business.

• Support the sales and operations teams with customer-related activities.

• Learn the company's products, processes, and customer service standards through on-the-job training

• Assist with administrative tasks as assigned.

• Contribute ideas to improve customer satisfaction and service delivery.

Requirements

• BSC/HND in any discipline
• 1–2 years of customer service, sales, or administrative experience.

• Fresh graduates done with NYSC are encouraged to apply.

• Strong verbal and written communication skills.

• Excellent interpersonal and relationship management skills.

• Good problem-solving and conflict resolution abilities.

• Basic computer proficiency, including Microsoft Office applications.

• Willingness to learn, take initiative, and adapt quickly.

• Professional appearance and positive attitude.

• Ability to work effectively in a fast-paced environment.

Benefits

Salary: 200,000 net