Sales Support Officer

Position Overview

The Sales Support Officer plays a key role in ensuring the smooth coordination as it relates to sales and administrative functions at Farm Supplies Ltd. This role combines hands-on support with administrative and reporting duties to keep operations running efficiently.

Key Duties and Responsibilities

Inventory Support

\- Receive incoming containers and oversee the destuffing process, ensuring goods are unloaded safely, accurately, and in accordance with company procedures.

\- Verify shipment contents against packing lists, invoices, and purchase orders, and report any discrepancies, damages, or shortages to the relevant supervisor.

\- Assist in the proper storage, labelling, and organization of stock following destuffing.

\- Support periodic stock counts, cycle counts, and inventory reconciliation activities.

\- Operate a forklift where required to move pallets and goods around the warehouse (forklift experience considered an asset).

Sales Administration and Reporting

\- Assist the sales team with the preparation of daily, weekly, and monthly sales reports.

\- Maintain accurate records of sales transactions, invoices, and supporting documentation.

\- Assist in preparing quotations, proformas, and order confirmations for customers as needed.

\- Help track outstanding orders and follow up on deliveries to ensure customer satisfaction.

Customer and Team Support

\- Respond to customer inquiries via phone, email, and in-person, escalating complex issues to the appropriate sales representative or manager.

\- Provide general administrative support to the sales department, including filing, data entry, and document preparation.

General Responsibilities

\- Adhere to all health, safety, and operational policies, particularly when handling goods and operating equipment.

\- Maintain a clean and organized work area in both office and warehouse environments.

\- Perform any other related duties as assigned by the Sales Manager or Managing Director.

Qualifications and Skills

\- Previous experience in a sales support, warehouse, or administrative role preferred.

\- Basic proficiency in Microsoft Office (especially Excel and Word).

\- Strong attention to detail and good organizational skills.

\- Ability to work both independently and as part of a team.

\- Good communication and customer service skills.

\- Forklift operating experience and/or certification is considered an asset. Ability to perform physical tasks associated with receiving and destuffing containers.