In-Store Operations intern - bilingual French/Italian (6-months)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment , and we’re looking for people who **thrive in change, think boldly, and take initiative.

**

If you’re ready toput your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

_#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer._

THE ROLE

As Scalapay continues to grow,** ourIn-Store Operations Team** is looking for an Operations Intern to join their team for the next 6 months to assist with the development and management of our _in-store_ merchants.

This position can be based either in Paris OR Milan , where we expect you to be on-site a minimum of three days a week while the other two can be worked remotely each week. This position requires a 2-week training in our Milan Headquarters, and then a couple of daysevery 6 weeks in either Paris or Milan (based on your primary location). The position is expected to start as of mid-September/beginning of October 2026.

As an In-Store Operations Intern you will play a key role within the in-store Sales Operations team. You will be responsible for ensuring that in-store activations and integrations with our merchants and partners run smoothly, quickly, and with the highest quality, while also managing post-sales activities (e.g., provide marketing materials, merchant support and success, etc.).

You will support merchants during and after the integration of Scalapay into their stores , acting as the main point of contact for technical and operational matters and ensuring a smooth and successful experience.

You willcollaborate with the Sales, Account, and Product teams to ensure that each project is completed on time and meets the highest quality standards.

**

WHAT YOU WILL DO: **

• Collaborate closely with the sales team, joining merchant presentations and providing support throughout the sales process.
• Work closely with the account team to support upselling initiatives.
• Train merchants on how to use and how to sell using Scalapay
• Perform all activities required to activate new in store merchants.
• Communicate with merchants and partners, both via phone and email.
• Continuously analyze and identify opportunities for improvement to implement best practices.
• Customer Success activities such as store visits (driver's licence needed), deep dive meetings to understand pains and improve performances, gather feedback, etc.
• Cooperate with the Merchant Support team to implement new processes.
• Manage our in-store marketing initiatives

WHO YOU ARE:

• You have an execution-driven mindset.
• You speak BOTH French AND Italian at a native or near-native level (C1-C2). Extra working proficiency in English (B2+) is required.
• With an analytical mindset, you are proficient with tools such as Excel/Google sheets as well as presentation tools such as Power Point/Google slides
• You have a strong interest in thein-store and payment industry.
• You have already been exposed tostartup or scale-up environments
• You hold a valid driver's licence

**

YOUR SOFT SKILLS:**

• Strong attention to detail and excellent organisational skills , ensuring tasks are completed efficiently and accurately
• Effective communications skills , comfortable working in teams and collaborating with colleagues from different departments
• We value individuals who are proactive , adaptable, and eager to learn , as this role offers growth opportunities
• The ability to work well in fast-paced environments where meeting deadlines is crucial, along with a positive attitude and asolution-oriented mindset to overcome challenges.

**

WHY YOU SHOULD JOIN SCALAPAY:**

• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

**

HIRING PROCESS**

1. An initial chat with our Talent Acquisition team

2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation

3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders

4. A final interview with a board member to discuss the values of Scalapay

Want to learn more? Don't hesitate to explore our [Careers website](https://www.scalapay.com/careers), our [LinkedIn](https://www.linkedin.com/company/scalapay/life/6dc706ba-9e50-4729-86a3-442e9a95f47d/) and [Glassdoor](https://www.glassdoor.fr/Overview/Working-at-Scalapay-EI_IE3872173.11,19.htm?countryRedirect=true) pages.

_Pro tip:_ send your CV in English 😉

_Super Pro tip:_ we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.