Account Manager

**About Smokeball**

We're the 2026 #1 Best Place to Work in Australia. With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life. We're passionate about what we do, and our clients know it! We're also certified as a Great Place to Work. Culture plays a big part in our success, and our clear purpose and vision motivate us daily.

**The Role**

Love customers? Love a good relationship? You might be our kind of person!

We’re looking for an experienced **Customer Success professional** to join our Account Management team and become a trusted partner to our clients. You’ll build and nurture relationships, help firms get the most out of Smokeball, and play a key role in driving renewals, upsells, and account growth.

We’re big believers that great customer experiences start with a customer-first mindset and great teams are built by people who bring energy, collaboration, and a little fun to the room. We’re looking for someone who will not only champion our clients but also be a supportive, positive force for their teammates.

Our Account Management team is segmented by user size, allowing us to deliver **legendary service** tailored to the unique needs of each firm.

**This role will look after our 3–9 user client segment** , helping smaller firms thrive and get even more value from Smokeball.

This is a **hybrid role based in our office in Chicago, IL. All Chicagoland employees are required to be in the office on Wednesdays and Thursdays**.

**A Typical Day Involves**

• Monitor the health of your clients; look for ways to increase both their usage of Smokeball and the value of Smokeball to their firm
• Put the client’s needs at the forefront of all you do
• Identify opportunities to deliver even more value to clients through upsells and expansion efforts
• Work to become a trusted advisor to clients and ensure that clients are achieving their desired outcomes from the product and service
• Strategize with key users on how to best utilize Smokeball to accomplish specific goals
• Work with your book of business to create advocates
• Respond to client inquiries and direct them to the resources they need
• Manage and mitigate risks in your book of business
• Negotiate renewals with a focus on renewing long-term contract options
• Possible travel to meet local clients in person and show them some TLC

**What You Bring**

• Up to 3 years of experience in Customer Success, Account Management, or Sales roles in a SaaS/LegalTech organization OR Business Development within in a law firm
• Ability to create relationships with clients and gain trust
• Strong negotiation skills and the ability to own challenging conversations
• Genuine desire to interact and connect with clients
• Excellent written and verbal communication skills, both internal and external
• Knowledge of law firms and the legal world a huge plus
• Experience using Salesforce and ChurnZero preferred
• Strong business acumen
• Time management, organization

**Compensation**

The pay range for this role is:

$74,000 - 78,000 per year (Expected OTE is $120k)

**What's in it for you?**

💵 Competitive Salary

💹 Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!

🧘 Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend

👶Parental leave

🥡 Office lunch and loads of snacks

🧢 And of course...the SWAG!

_**Want to Know More?**_

__Why do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn more__ [here](https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww%2Esmokeball%2Ecom%2Fcareers&urlhash=OXtK&mt=U255Ilr11eOsbFeiRWbxj0kYGGiNaqlDzqfv1vn80QFpRNV0pnKBw3ewrNuFnnxyW9DEov34XPYvtOftgPi0i36Eex0&isSdui=true) __!__

__*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race,__ __color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.__

__If__ __you’re__ __excited about this role, we encourage you to apply even if your experience__ __doesn’t__ __check every box.__