SAQ Barback

**About Still Austin Whiskey Co**

Still Austin is the first true grain-to-glass distillery to open in Austin since the end of Prohibition and one of the fastest-growing craft whiskey brands in the United States. Rooted in creativity, craftsmanship, and community, Still Austin is expanding its hospitality footprint through the Still Austin Quarter (SAQ)—a destination featuring a restaurant, lounge, café, welcome center, and event spaces. Hospitality is central to our brand, and every guest interaction reflects our commitment to quality, authenticity, and care.

**POSITION SUMMARY**

The Barback supports bar and service operations by maintaining product readiness, cleanliness, and organization while also **actively engaging with guests and taking ownership of service needs when required**. In the SAQ environment, Barbacks are guest-facing team members who are expected to step in, assist, and execute with confidence — whether restocking the bar, running food, answering guest questions, or fulfilling drink or food requests when appropriate.

This role is foundational to seamless service and embodies our belief that **hospitality does not stop at job titles**.

**SUCCESS PROFILE**

To be successful in this role, the **Barback** will:

· Take pride in delivering **elevated hospitality** , not just operational support

· Demonstrate **ownership of the guest experience** , especially when guests seek assistance

· Exhibit growing confidence in **food, beverage, and spirits knowledge**

· Anticipate needs and act proactively rather than redirecting guests

· Maintain exceptional standards of cleanliness, organization, and teamwork

· Thrive in a fast-paced, high-volume environment with flexibility and composure

**JOB RESPONSIBILITIES & DUTIES**

**Guest Experience & Service Support**

• Greet and assist guests warmly, answering basic questions about the menu, food offerings, and beverages.
• Exhibit confidence in the **food and spirits menu** , including the ability to describe dishes, drinks, and flavor profiles accurately.
• Maintain awareness of **potential allergens** and communicate appropriately with guests and service staff.
• Take **ownership of guest requests** when flagged down, including drink or food orders, rather than redirecting guests to another team member.
• Accurately enter orders into the POS system when necessary and ensure proper delivery to guests.
• Assist in running food and beverages to guests, ensuring correct presentation and timely service.

**Bar Operations & Support**

• Stock and replenish all bar products including N/A beverages, alcoholic beverages, ice wells, garnishes, napkins, food items, and service supplies.
• Wash, polish, and organize glassware, bar tools, and service equipment.
• Maintain cleanliness of bar areas, service stations, patio, and surrounding spaces using proper sanitation procedures.
• Monitor bar stock levels and communicate shortages or needs proactively to bartenders or management.

**Safety, Compliance & Teamwork**

• Recognize guests who may be visibly intoxicated and promptly notify bartenders or managers.
• Adhere to all **TABC, safety, and sanitation regulations** at all times.
• Foster positive working relationships through clear communication and teamwork across departments.
• Support other teams and assist with events, opening/closing duties, and side work as assigned**.**

**QUALIFICATIONS**

**Required Qualifications**

• Must be available to work 10-12 hours per week
• Ability to work in a team-oriented, fast-paced, guest-facing environment.
• Comfort interacting with guests and stepping into service support as needed.
• Strong attention to detail and cleanliness.
• Ability to multitask and remain calm under pressure.
• Availability to work days, nights, weekends, holidays, and events.
• Must be at least **21 years of age**.

**Experience & Certifications**

• Minimum one (1) year of restaurant, bar, or hospitality experience preferred.
• Must maintain or obtain **TABC Certification and Texas Food Handler’s Certification** upon hire.

**PHYSICAL REQUIREMENTS**

• Stand and walk for extended periods (entire shift, often 6-8 hours).
• Lifting or carrying up to 50lbs regularly.
• Move quickly and safely in a fast-paced, crowded environment.
• Tolerate heat and noise in bar areas, outdoor patio and production environments.
• Bend, stoop, kneel, climb, and reach to stock and retrieve supplies.
• Use hands and arms to handle tools and equipment.
• Maintain balance and coordination while carrying trays, bus tubs or cases.